This Privacy Policy outlines the practices of PetsJoy concerning the collection, use, and disclosure of your personal information when you visit our website https://petsjoy.co.ke or use our services. By accessing our website or providing your information, you agree to the terms of this Policy.

Information We Collect

We may collect and process the following categories of personal information:

– Personal Identification Information: This includes, but is not limited to, your name, email address, phone number, and shipping address, which you provide voluntarily when creating an account, placing an order, or contacting us.

– Payment Information: We utilize third-party payment processors to handle payment transactions. We do not store your payment card information on our servers.

– Usage Data: Cookies and Tracking Technologies: We utilize cookies, and similar tracking technologies to monitor activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

 Purpose of Data Processing

We process your personal information for the following purposes:

– To execute and fulfil your orders.
– To communicate with you regarding your account and transactions.
– To enhance and optimize our website and service offerings.
– To provide you with marketing communications, where you have opted in to receive such communications.

Disclosure of Personal Information

We will not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:

-Service Providers: We may disclose your information to trusted third-party service providers who assist us in conducting our business and servicing you, provided that such parties agree to maintain the confidentiality of your information.

– Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Your Rights

Under applicable data protection laws, you may have the following rights regarding your personal information:

– The right to access the personal data we hold about you.
– The right to request the rectification of inaccurate or incomplete data.
– The right to withdraw your consent for processing your personal data for marketing purposes at any time.

Data Security

We implement a variety of technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be advised that no method of transmission over the Internet or method of electronic storage is completely secure.

Changes to This Privacy Policy

We reserve the right to amend this Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to periodically review this Policy for the latest information on our privacy practices.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

pets@petsjoy.co.ke