Shipping Details

This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased from PetsJoy. By placing an order, you agree to the terms of this policy.

Shipping Locations

We currently ship  countrywide. Please contact us to inquire about potential shipping options.

 Processing Time

Orders are typically processed within 2-5 business days. Please note that processing times may vary during peak seasons or holidays.

 Shipping Methods and Delivery Times

We offer the following shipping options:

– Standard Shipping: 2-5 business days
– Expedited Shipping: 1 business day

Delivery times are estimated and may vary based on factors such as the shipping destination, weather conditions, and courier delays.

Shipping Fees

Shipping fees are calculated at checkout based on your location, selected shipping method, and the weight of the items in your order. We may offer free shipping promotions from time to time, which will be clearly communicated on our website.

 Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment.

Issues with Delivery

If you experience any issues with your delivery, such as delays or non-delivery, please contact our customer service team at pets@petsjoy.co.ke . We will work with you and the shipping carrier to resolve any issues.

 International Shipping

For international orders, please be aware that customs duties, taxes, and other fees may apply upon arrival in your country. These charges are the responsibility of the recipient. We recommend checking with your local customs office for more information.

Changes to This Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at:

pets@petsjoy.co.ke